We have arranged the FAQ’s into categories based on the type of telephone system and/or voice mail system you have and the type of sofware product you are using. See below for links to these categories:

Vertical/Vodavi telephone systems

NEC telephone systems and/or voice mail

Allworx telephone systems and/or voice mail

inDepth Call Center Management software for Nitsuko/NEC

The latest version of inDepth software will run on any version of Aspire, IPKII, UX5000 and SV8100. The software will support both parallel port and USB dongles.

We still sell and support inDepth for the I Series. The latest and last version is V3.04.100.1.

Download the latest version for I Series – V3.04.100.1

Download the latest live version – V3.50.200.0

Download the latest demo version – V3.50.200.0

Download inDepth End User Tutorials for Aspire

Download inDepth End User Tutorials for UX5000

Download inDepth End User Tutorials for SV8100

Looking for a data sheet? Click Here

Discovery Manager Call Center Management software for Vertical/Vodavi/LGEricsson

The latest version of Discovery Manager software will run on any version of XTS, XTS-IP, Mach 1/Triad S, and Telenium as well as the LGE iPECS.

Download the latest live version of Discovery Manager for LG-Ericsson iPECS – V3.13.1.0 (32 and 64 bit )

Download the latest demo version of Discovery Manager for LG-Ericsson iPECS – V3.13.1.0 (32 and 64 bit)

Looking for an LG-Ericsson data sheet? Click Here

Call Center Management software for Toshiba

The latest version of Insight software will run on any version of CTX/CIX and MAS. The software will support both parallel port and USB dongles as well as MAC based licensing.

We still sell and support Insight for the Strata. The latest and last version is V2.62.

Download the latest live version for DK – V2.62

Download the latest Unifier live version – V3.14.0.5

Download the latest NON-Unifier live version – V3.14.100.1

Download the latest demo version – V3.14.100.1

Download End User Tutorials for Insight

Call Center Management software for Win Communications

Insight XPS Call Accounting software

improving customer service…reducing costs

The phone system is one of your most powerful business tools, especially for organisations that use it to drive business. It is therefore critical you respond and handle calls quickly, efficiently and cost effectively. To monitor performance and accurately measure and manage costs you need instant access to call and activity information. NT&T have designed Insightxps to allow small and medium sized organisations access to sophisticated reporting through a standard web-browser which runs on any Microsoft WindowsTM operating system, previously only available to large corporations. Now any company can improve their response to customers who call them and reduce the cost of using the phone.

Insightxps has been developed to provide you with management information to easily identify how effective your organisation uses the telephone. More importantly Insightxps will allow you to make informed management decisions to improve the effectiveness of the phone as a critical business tool and control the cost.

Identify high cost calls instantly

Who has just made that call costing $12.75? The real time call list allows for immediate notification of high cost or long duration calls as well as a range of other selectable fields.

Discover high cost departments

Reports, pie and bar charts allow you to easily identify which groups of extensions are costing the most or spend the most time on the phone. Clearly sales oriented areas should be using the phone cost effectively as should people collecting debts. Maybe administration should be a low usage area.

Identify your most effective employees

The extension target report allows you to quickly see who is most effective when answering calls. This report details the calls offered to individual extensions a group of extensions such as the sales force. Average ring times are shown as well as the percentage of calls answered and unanswered.

View Incoming Call Response time

Insightxps allows you to set up as many real time views and layouts as you require to monitor how efficiently calls are being answered. Any area of the organisation can be monitored and typically the sales department is on the list. Departments and individuals can be easily reported on.

* All features subject to information supplied by the telephone system Insight is being used with. check with sales for supported features.

If you are looking for a datasheet Click Here

If you are looking for a sales guide Click Here

If you are looking for a user guide Click Her