Staff costs account for over 70% of the costs of running a business. Being in control of productivity is critical to maintaining profitability. Combine this with the importance of delivering exceptional customer service and in both of these areas NT&T will give you a competitive edge. NT&T can help you do this by monitoring incoming, outgoing, transferred and conference calls making sure that the right staff are in the right place at the right time doing the right thing. Our solutions with real time graphical display of call activity and comprehensive reporting package, can identify call patterns and trends, highlight unacceptable service response times, and the number of calls currently waiting in queue. More importantly it will enable you to measure this information against your predefined service level objectives, and much more.
Real time status
Design and save your own real time templates (screens), which comprise status, statistics, graphical windows and a choice of over 300 key performance parameters which can be displayed using the scalable large character windows.
Design and save individual historical reports and templates. Over 450 different items are available for presentation on the reports which cover events, traffic, utilization and contention.
If you know what reports you need, when you need it and the format you require. All our products can schedule them to run and print and some can even email them to you to further save time.
Export to most commercial spreadsheet packages such as Excel™. For a more detailed analysis inDepth™ Reporter is capable of exporting its call data in .csv format to applications which can handle csv such as Excel™.
Wallboards and displays
Share the real time status and accumulated statistics with other staff members across the LAN
Concerned about the cost of calls or need to bill customers and tenants, NT&T’s call accounting solutions provide the ability to cost calls based on the type of call.