Businesses Phone Solutions for Real Estate

Sample Problem

As a real estate professional, responding to customers quickly is an essential business capability that can make the difference between new sales and missed opportunities. Answering every sales call “live” means more new business, smoother deals, fewer complaints and more satisfied customers. To maximize sales opportunities, agents need instant access to contact databases, the ability to conference far-flung customers and colleagues quickly, and to communicate with clients and prospects at any time, from any location. Providing this level of service is no easy task. Answering and routing a high volume of inbound calls can frustrate and demoralize even your most seasoned employees, while long hold times and misdirected calls frustrate both current and prospective owners and tenants.

NT&T Real Estate Solutions Offer:

An easy-to-use visual interface that shows your agents who is on the line and who is on hold, so that they can stay on top of hot leads and new sales opportunities.

Ensure customer satisfaction and staff productivity by routing incoming calls based on their relative level of importance. For example, VIP customers can be routed to a specific agent, a live attendant might answer all non-VIP sales calls, and maintenance calls can be automatically forwarded to a voicemail box that is checked on a frequent basis.

Intelligent “find me” call routing that allows agents on the road to instantly receive calls from clients and brokers, making them more responsive to new sales opportunities and eliminating “telephone tag”.

“If you cannot measure it, you cannot manage it” so tracking and logging all inbound and outbound telephone calls. This will allow you to more closely monitor the effectiveness of your sales team and service levels you provide to your customers.

Computer Telephony Integration (CTI) delivers seamless integration with existing office applications such as Microsoft Outlook® and Microsoft Dynamics™ CRM. This capability increases staff productivity and upselling opportunities by allowing information in databases to be instantly accessed by agents during phone calls.

Built-in conference features that allow your agents to quickly set up a conference call without paying for an expensive third-party conference provider.

Featured Customer: Remax Oceanside.