Insight-The world’s favorite Windows™ based ACD Management Information System.
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This Windows™ based Insight™ MIS provides an easily customized screen display of real time information on in-bound and out-bound calls, as well as producing user definable reports. The system communicates directly with ACDs and switches via the real time event port. It stores all events in raw form allowing fully flexible reporting including event logging by Agent, Line, DID Number and Account Code. Audible and visual alarms are triggered when performance parameters exceed user programmable limits. The MIS is supplied on both stand alone and on networked PCs.
The inView™ LAN Wallboard is aimed for use by Agents, Managers and Senior Managers, in fact anyone connected to the LAN. The user can choose whether to have the wallboard pop-up-on-alarm from the task bar or set so it can be continually viewed (always on top). The Wallboard can be shrunk to a small strip and positioned by the user anywhere on the PC screen so it is not intrusive. The inView™ LAN Wallboard shows key performance information and agent and extension status. Supervisor messages pop up above or below inView, depending on it’s on-screen position. The advantage over conventional wallboards is that all LAN Wallboard users can see the information, not just the agents close to the wallboard.
NT&T’s Insight™ Management Information System (MIS) is sold via manufacturers and dealers. NT&T is working with switch manufacturers on a worldwide basis to integrate Insight™ into their systems, enabling manufacturers to offer an enhanced product with greater appeal to end users.
Insight™ integrates with a wide range of telephone systems including:
Manufacturer Switch Variant
LG Ericsson iPECS Discovery Manager
Win Communications 100D/440CT Insight
Toshiba CTX/CIX/MAS Insight
NEC I Series/IPKII/Aspire inDepth
Vertical/Vodavi STX/XTS Discovery Manager
Capita Systems DS1000/DS2000 Insight
Don’t forget the power of sharing the real time information with managers and agents alike.
The inView ™LAN wallboard provides distributed information which improves morale, productivity and service levels.