There is no “one system fit’s all” when it comes to your telephone system needs. In a small retail environment, simple two line telephone handsets might be a cost effective solution but if you have a number of small retail outlets trading together perhaps a Voice over Internet Protocol (VoIP) solution could be the answer. The decision to go for a digital solution; what type of voice mail platform; integration with Microsoft Outlook ™ are all things that we can help you consider.
We have experience in a multitude of vertical markets including finance and insurance, hospitality, medical, distribution, manufacturing and retail. So no matter how large or small the telephone system is and no matter whether you have one site or a hundred sites NT&T can provide you with a cost effective solution to your communication needs.
We are authorized to sell many products and can maintain and support just about anything on the market today and in the field-ask any of our 2000+ customers.
Our comprehensive range to telecommunications solution platforms gives our customers the option to maintain and invest in digital technology, IP technology or a combination of the two to satisfy their unique requirements. Whether you are sticking with tried and tested technology or investing in cutting edge IP based solutions, rest assured that NT&T will support you along with way with a combination of options including extended hardware warranty’s, software assurance or non-contract time and materials based service.
Again many people do not like to be answered by an auto attendant (AA) and many business owners insist on answering all calls with a live person. Consider this, it is likely that even when you are answered by a live person you will need to be transferred to someone else in the business who may or may not be available to take the call so the caller might still end up on hold for long periods of time or end up in voice mail. In the case any customer service benefits have been lost. The key really is to record well thought out high quality greetings and menu options so that callers can route themselves to their ultimate destination. A word of caution here-use terminology that the caller can understand and not terminology that is only familiar to the people who work there. Using a live operator you do not have control of the tone of the voice and the mood of the person answering the calls, you do have control with an AA. Even after answering thousands of calls the “smile” in the voice will be evident-providing the greetings was recorded with a smile.
Why use voice mail?
Whilst some people prefer to communicate with each other in real time, there is a place for many of the features a voice mail system or Unified Communications can bring to a business. If there is a requirement to ask or answer questions that do not need complex discussions, voice mail provides a perfect way to leave a message or reply to a message. If your desk or cube is littered with message pads and Post It notes you might be a perfect candidate! If you have staff who are not always behind a desk or you trade across multiple time zones voice mail is a tool that will provide invaluable. Remember you can even use voice mail to take a call even when you are at your desk-often the call is less important that the work you are doing so don’t let every call interrupt what you are doing-at home you let calls go to the answerphone when you are having dinner so you can do the same at work.
Automatic Call Distribution (ACD)
The concept here is to route the longest waiting caller to the first available or longest available agent. In the event that there is no-one available the callers will be held in queue listening to music or information on hold. They can also listen to periodic announcements. The result is an improved level of service, increased level of productivity and reduction in costs. Call Center software supplied as part of the solution will help manage and even improve on these metrics.
Direct Inward Dialing (DID)
Direct inward dialing numbers allow you to provide your frequent callers with numbers that will route them to their destination without listening to Auto Attendants and without being transferred. DID numbers can route to individual extensions, department groups, ACD Queues and even just to mailboxes providing information. The result is an improvement in service levels, increased productivity and reduction in cost.
Using VoIP technology you can now have a phone anywhere where you can get high speed internet. If you have multiple offices, want to work from home or are a “road warrior you no longer have to forward to you cell phone to get those important calls or worse still, rely on voice mail.
Once the domain of just the large corporates, IP Networking is a simple cost effective way of tying multiple offices together to enable calls to be transferred between offices and desk to desk dialing across all locations.
The ability to conference multiple internal and external calls is pretty much a standard feature on modern telephone systems but a conference bridge goes to a whole new level.
When you’re not able to be there in person, the optional Conference Center software allows you to conﬁdently host conference calls with remote colleagues, internal employees, customers and business partners.
Take control of your communications with a fully featured conference center that allows real-time scheduling and managing of conference calls with both internal and remote participants directly from your desktop via an easy-to-use web portal.